HI IVE CHANGED MY ACCOUNTANTS AND MY OLD ACCOUNTANTS SIGNED THE ACCOUNT OVER TO ME,IVE SIGNED IN TO FIND EVERYTHING HAS DISAPPEARED

Being able to access your QuickBooks Online data is our priority, jmwdecorating. Allow me to share some information on how you can obtain this information.

Firstly, please know that only the primary admin can change and access the information from an account. Therefore, ensure that your old accountant has granted you this access so you can acquire the data you need.

Once you have confirmed your role as the primary admin and still can't locate the files, I recommend reaching out to your previous accountant. This will allow you to communicate with them and inquire if they made any changes to your account before transferring it to you.

Additionally, I suggest contacting our support team. They have the tools and expertise to investigate the root cause of this issue thoroughly. Here’s how to contact them:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and click Continue.
5. Choose a way to connect with them.

You can visit this article for reference: QuickBooks Online Support.

Additionally, you can check out these article to learn more about user roles and how to change them:

• Change the primary admin user in QuickBooks Online
• Add and manage users in QuickBooks Online

Feel free to tag me in the comments below if you have other concerns about your QBO data. I'll make sure to help you out anytime.