Hi. Just signed up with quickbooks but I cant seem to link my business account to the app..any ideas please?

Forum|Forum|4 years ago
January 12, 2022
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QuickBooks Online

GeorgiaC

Level 13

Hi markowentechnica, thanks for joining the Community - can we check which bank provider you're connecting to, and if you're able to connect through the web browser rather than the app?

markowentechnicaAuthor

Hi. HSBC Bank. It does go through. But then sends me back to the app on my phone and does nothing.

I have not tried on the laptop yet. Will try later!

Cheers. Mark.

GeorgiaC

Level 13

Thanks Mark, please let me know if that works for you - if you have your banks' mobile app installed on your device you may also wish to temporarily uninstall this while you attempt to add the connection from the QB app as this can interfere with the initiation.

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