How can I change the Primary User who has died. Seem unable to get passed first page of form and continue on.

Hi philipjtuck@hotmail.co.uk Thanks for reaching out to us here on the Community. We presume that you're attempting to complete the 'Request to be the primary admin or contact' form?https://quickbooks.intuit.com/learn-support/en-uk/help-article/primary-administrator/request-primary-admin-contact/L2P0XAUIT_GB_en_GB?uid=lnbivy5v If so are you then selecting the blue banner 'Request Primary Administrator Update' and selecting the options within the fields presented? What happens when you complete the sections and select continue?