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May 18, 2019
Question

How do you get the initial direct debit information entered to begin a subscription with Quick Books? I keep completing the details and the details aren't accepted

  • May 18, 2019
  • 1 reply
  • 2 views
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1 reply

MaryLurleenM
Level 6
May 18, 2019

Hello there, info248,

 

The most common error you'll encounter when it comes to billing is AVS error. This occurs when the address you have provided doesn't match what your bank has on record for you.

 

Please review the details you have entered on file.

 

I also recommend contacting our QuickBooks Online support to check your account. Here's how:

  1. Click Help at the top-right.
  2. Click Contact Us.
  3. Enter keyword, and click Let's talk.
  4. Choose between Chat and Get a callback.

Let me know if there's anything else I can help you with.