I can't log in to QB online from my computer. An Access is denied error occurs when logging in

Hi there, Viktoriya.

I want to ensure you can log in to your QuickBooks Online (QBO) account.

To fix the access denied error, I recommend first checking your login credentials. Then, let's perform some troubleshooting steps by logging in via incognito mode or a private window. This way, it confirms if the cache is the cause.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to access your QBO account, go to your default browser and clear the cache to optimize its overall performance.

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

In addition, you can browse this guide to learn more how to deal with log-in issues: Fix common sign-in errors in QuickBooks Online.

If you need additional assistance logging in to your QBO account, feel free to reach back out. I'm always here to help. Have a great day!