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December 3, 2025
Question

I have moved back to original version. In Accountant tools you could always open a 2nd screen but this not working? Any ideas?

  • December 3, 2025
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
December 3, 2025

Hi there, Waylisbramble.

 

Sometimes, issues like this arise due to problems with the data on your system. I'm here to help you fix it.

 

First, I recommend refreshing your browser. If the issue persists, try logging out and then logging back in to your computer. If you still can't open a second window in the accountant tools, consider using a private browsing window. This will help isolate the cache, which is often the cause of unusual behaviors.

 

Here are the shortcut keys:

 

  • Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
  • Google Chrome: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If the problem continues, you can try using a supported browser that is available to you.

 

To know more about how to resolve browser issues, feel free to check out this article: Troubleshoot browser problems for QuickBooks Online and Intuit websites.

 

I'm always just a post away if you need help with managing your QuickBooks. Feel free to leave a reply below, and I'll be happy to assist you.