I have paid my subscription but when a try anything it’s saying there is a problem with my subscription so can’t go any further?

I can see your frustration about the error you encountered, @info11. Let's resolve the issue so you can pay your subscription successfully in QuickBooks Online.

We log in using a private browser and update and pay your subscription there.

Here are the shortcuts to incognito browsers:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

If it works, we can clear the cache to lessen issues that arise when using QuickBooks since it can interfere and result in missing tabs and feature errors.

Furthermore, there are additional fixes if you still encountering the same issue: Fix “my subscription payment failed” issues.

I'm adding this page for your guide handling your accounts in the Chart of Accounts: Make an account inactive on your chart of accounts in QuickBooks Online.

Keep me posted if you have more clarification with your QuickBooks subscription. I'd be delighted to assist you further.