I have taken over my account from my accountant. I understand I need to start a new subscription but it’s not showing on my app. It reads the account is suspended

Hello there, ali0203.

I understand that you're looking to start a new subscription. It's concerning that your account is currently marked as suspended, especially when you're trying to stay on top of your financial matters. 

To get you back on track, let's proceed with resubscribing to your QuickBooks Online (QBO) account. Before we do that, I'd like to share some insights about the Apps menu. 

The menu stated above is where you find other QuickBooks products and third-party applications. From there, you'll see the list of programs you've connected to the online program. If you'd like to delve deeper into the functionality of each navigation button, you can refer to this article: Understand the navigation menu in QuickBooks Online.

To reactivate the account, simply follow these steps:

1. Sign in to your QBO company.
2. Go to Settings ⚙ or the Gear icon and choose Subscriptions and billing.
3. Click the Resubscribe button and select the New payment method (Credit/Debit Card or PayPal).
4. Enter the updated payment and billing information.
5. Press the Resubscribe button.

Next, please log out and then log back in to ensure that your QuickBooks Online (QBO) is up to date. After doing so, head back to the Subscriptions and billing menu to check the next charge date. Please note that the period should not be in the past.

If you have any questions about this process or need instructions on how to view the charge date, see this guide for the complete details: Resubscribe to or reactivate QuickBooks Online.

Moving forward, these resources will come in handy whenever you need assistance with your account or billing matters, or if you decide to switch to a different QBO version:
 

• Manage billing, payment, and subscription info
• QuickBooks monthly subscription invoice
• Upgrade or downgrade your QuickBooks Online edition

Don't hesitate to reach out to me if you have any more questions about your subscription status or any other account management concerns. I am here to assist in any way I can, ali0203.