Account Management

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I have issued invoice for painting and decorating work for £X amount. The customer paid me £Y amount as he deducted tax, as he is VAT registered, and I am not. I have received basically invoice minus 25%. How do I record this on QB? I had received the payment in the bank, but there is the difference between sales invoice and receiptWill I need to make journal? If so where shall the difference go?Thanks

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Hello!1. How do I add extra users (over 5) - need to add more sales reps who can do invoices & dispatches, see details for their sale contracts but not everything there is on the firm.2. How do I add custom users (where I can customise access levels)? Help file (accessed from inside QB) mentions that I need some sort of subscribtion over "Plus" level (what we have now), but I see no way to upgrade.

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Hi, I need to update my billing info, but every time I try and access the billing part of my account, I just get the greyed out screen and 4 green dots spinning forever. Been like it for 24 hours at least. Any suggestions on what I can do before my account is stopped because they can't take a payment? Thanks 

Hi,I have moved to QuickBooks Online and now need to cancel my subscription to QuickBooks Self Employed - I understand the process is to go to settings, billing info... but the billing info is not loading - it's just a blank screen.  Can you advise please. Thanks  Steve

I have the accountants account for quickbooks online. I r3ecently added a client for QBSE as he did not need QBO.  I can access it in my accountants log in. But how do I give access to QBSE to my client ? I cannot see how to send an invitation.  I have phoned up and tried helplines but just keep getting passed to another person. Thanks  

Can a user created in QBO UK Plus be restricted from deleting attachments?

Hi. I am trying to cancel my self employed subscription. When I open the billing page there is supposed to be a cancelation button but there is no button anywhere on the page. How do I proceed with the cancelation ?

Hello,  I have this prompt message when I opened my Quickbooks Desktop version 17. I think this is because the product expiry mentioned in the information will be on September 1st. We already have the latest version, but I am wondering if we I can still keep the 2017 version?  Thank you.  

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Hi All Is anyone else experiencing being logged out of the IOS / iPhone app more frequently than usual since the last update (Version 20.8.1) - and therefor losing whatever data has just been entered (eg creating an invoice) as they haven't reached the save screen. I have 3 users separately reporting this since last Thursday. I don't know whether it affects the IOS app, but in settings on the web app, all users are set to "sign me out if inactive for 3 hours" (which is the maximum). In this case, I believe we're talking 10-15 mins (distracted by a customer, or call) and then when they go back to finish the invoice, they're logged out. Thanks James

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