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October 24, 2020
Question

Qb saying subscribed, google saying not - not been able to continue subscription since trial ran out

  • October 24, 2020
  • 1 reply
  • 5 views
No text available

1 reply

Adrian_A
Level 8
October 24, 2020

Let's verify your subscription status on a private window, 

 

There are times that an issue like this occurs when the system encounters any browser-related concerns.

 

You can use these keyboard shortcuts to open a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you're able to verify the status, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected errors in the system.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

In case the trial period ends, you can check this article on how to resubscribe: Resubscribe or Reactivate QuickBooks Online.

 

Let me know if you need help. Keep safe!