It won’t let me cancel my subscription and says that there’s an error. I have messaged about it, never heard back and now I’ve just been billed for another month.

We understand that managing your subscription is important, and I'm here to direct you to the appropriate support to resolve the issue, OTBStockport.

As you've previously reached out to us about this, I recommend connecting with our Customer Live Chat Support team once more. They have the tools needed to assist with canceling your account and addressing the recent charge.

1. Sign in to your account.
2. From there, select the Help icon and then the Contact Us button.
3. Follow the on-screen prompts to either request a callback or start a live chat with a specialist.

You can reach us during the following hours:

• Callback Support: Monday to Friday, 8:00 AM to 6:00 PM.
• Live Chat Support:
  • Monday to Friday: 8:00 AM to 8:00 PM
  • Weekends: 8:00 AM to 6:00 PM

Please let us know if you have any other questions or concerns. Feel free to leave a comment below, and we will be here to help