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A
Alex Kilby
September 22, 2020
Question

Need to update billing info in QB Self Employed, but billing page fails to load

  • September 22, 2020
  • 2 replies
  • 2 views

Hi, I need to update my billing info, but every time I try and access the billing part of my account, I just get the greyed out screen and 4 green dots spinning forever.

 

Been like it for 24 hours at least.

 

Any suggestions on what I can do before my account is stopped because they can't take a payment?

 

Thanks

 

2 replies

A
Ashleigh1
Level 14
September 22, 2020

Hello Alex, 

 

Welcome to the Community page, 

 

Can we ask what web browser it is you are using when logging into Quickbooks? 

A
Alex KilbyAuthor
September 22, 2020

I have tried in both Firefox and Google Chrome with the same result.

A
Ashleigh1
Level 14
September 22, 2020

Thanks for that Alex.

 

Can you try google chrome incognito/private window and let us know if the same thing happens there as well. Thanks 

A
Alex KilbyAuthor
September 22, 2020

Hi Ashleigh,

 

I have just tried incognito mode and still doing the same thing.

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