Your phone plan doesn’t include SMS text messages.
Your phone plan doesn’t allow you to receive messages from shortcodes. You'll want to reach out to your phone provider to see if your plan can be configured to receive SMS messages and shortcodes, allowing you to receive Intuit validation codes.
It's also possible that the phone number you've entered was not selected as the default setting in QuickBooks Online (QBO) to send the text message verification. To fix this, you can setup code verification via text message. Here's how:
In case you no longer want an accountant to access your books, you can easily remove them. For the detailed steps, check out this link: Remove an accountant.
I'm always around if you need further assistance in receiving message verification for your accountant access in QBO. Don't hesitate to leave a response below. Have a good one.
Hello Paul, My colleague Georgia is going to email on my behalf (it looks like my connection to do so has not gone through). to request some additional details
Edit- An investigation was opened into the issue with the Manx network and not receiving the MFA text. This was fixed by the engineers with a company specific fix.
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