Our Finance Manager left, and we cannot recover his Primary Admin access. We need to change the payment method and transfer access. Please call or WhatsApp [PII phone number removed]

Hello there, Scott248.

Given the subscription deadline, the new person requiring Primary Admin access should submit a request right away.

Our Account Recovery team will review your claim within 3-5 business days. Once approved, the new primary admin will have full access to update payment methods and manage the subscription.

Please refer to this guide for a detailed list of documents required based on your business type. After gathering the documents, follow steps 2-3 to complete the request form and await our response: Primary Administrator request in QuickBooks.

To ensure you receive important communication from us, check out this article: Receive important email messages from Intuit.

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