Hi! I have perfectly registered the company email but I don't receive the QBO invoice for the services -and I received the confirmation of the email registration so I can get emails from you guys-, I tried changing the email and still don't receive the invoice. It's a bit curious that it's easy to forward invoices from all vendors except for the vendor that provides the bookkeeping services. What am I doing wrong?I already called the customer services and they didn't solve it either. Thanks for the help
However, If you're referring to something else, I recommend contacting to our customer support team again. They have the tools that can access your account in a secure environment, isolate the problem, and assist you in resolving it.
Additionally, I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online: