The app says my subscription has expired but when I log in, it is active

It's our pleasure to have you here today, Kate.

We hear you and know that we value your effort and time in letting us know about your current situation. The Community's ultimate goal is to provide concise information to help customers resolve their concerns immediately. Upon checking here on our system, there are no cases similar to this, and to ensure this gets sorted out, we recommend contacting our Customer Care Team so they can access your account in a secure environment and determine the root cause of this problem. Once they've found out why it occurs, they'll provide the troubleshooting needed to get you going and continue using QuickBooks Online (QBO). We'll input the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

You can visit this page for more details: QuickBooks Online Support.

Additionally, we've got these articles to help you manage your subscription, review data entered, and manage payments from your customers inside QBO:

• Manage billing, payment, and subscription info in QuickBooks Online.
• Run reports in QuickBooks Online.
• Record invoice payments in QuickBooks Online.

Kate, we want to improve your experience when using the program. If you need further assistance managing your subscription or have any additional QuickBooks-related concerns, we've got you covered and help you again. Stay safe, and have a nice day!