VAT exception report errors

I have ended up with VAT exceptions on Sales/Purchases( boxes 6 and 7 ) when planning to submit VAT for 1/4/2025-30/06/2025. I have reconciled my bank statements and there are no duplicates. Quickbooks online chat informed me these exceptions were created on 01/05/2025 but I do not know how I have done this. I calculate my VAT submission entries manually from my own excel entries rather than QB. The QB VAT Exception Report for 22/07/2025 has so many errors! They show entries from 2020 to 2025! For example Box 7 net value of purchases -some entries( £183.04 11/2/2025, 18/03/2025 etc ) are staff salaries which don’t claim VAT. There are numerous other examples such as post office, Fraser Web Design which also have no VAT element. These exceptions have been present for previous VAT submissions and QB online experts have shown me, by screen sharing, to reduce them to zero by adjustments resulting in journal entries eg -£34830.93 on 01/01/2025. Also Box 4 VAT adjustment -£5088.04 on 31/03/2025 to reduce to zero. For some reason I can’t make adjustments to remove the errors on the VAT exception this time. Can a journal be added to balance the errors in exceptions to zero? If QB can’t remove the exceptions and I send VAT submission as it stands then, since as an Optometrist some sales are partially exempt, I would end up reclaiming VAT from HMRC in error!!