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Question

When i try to update my bank i get a message asking me to verify my info, but when i click on the tab nothing happens, whats wrong?

Forum|Forum|5 years ago
March 15, 2021
1 reply
5 views

No text available

QuickBooks Online

Level 14

Hello Edseymour,

Welcome to the Community page,

What bank are you trying to update?

What web browser are you using as well?

Do you get any error messages or codes showing up at all?

edseymourAuthor

HI,

It's Co Op bank on line. Using microsoft edge. No errors just a non functioning button on the page.

Level 13

Thanks for getting back to us here, edseymour

This sounds most likely to be a pop-up issue, please check that you have disabled pop-up blockers and redirects on the browser following the steps below:

In the new Microsoft Edge, go to Settings and more > Settings > Site permissions.
Select Pop-ups and redirects.
Move the Block toggle to Off

If this doesn't fix, please try connecting via a private browsing window or separate web browser on the device. 🙂🤞