Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

hello-willhazell

Question

When trying to connect to my HSBC account it’s saying “your username is invalid”. I don’t understand as my username is correct.

Forum|Forum|4 years ago
January 4, 2022
1 reply
9 views

No text available

QuickBooks Online

Level 14

Hello Hello-Willhazell,

Welcome to the Community page,

Can you try clearing your cache and cookies to all time close the browser down, reload it and try again. Let us know if you still have a problem.

hello-willhazellAuthor

I tried on my Mac and also on my iPhone with no luck?

Level 14

Thanks for trying that so having had a look more into it that message will be coming from the banking side and not ours so you would need to get in touch with the bank and ask them why they sending that message and double check it is the right information.