Most banks that you can sync with QuickBooks Self-Employed (QBSE) are on the list more than once. This means, there's a chance you're connecting to a different online bank with the same name.
Let's ensure you're connecting to the correct online bank account. Instead of a search using the bank's name, use its URL or web address instead. This way, you're connecting to a specific account, and not some other accounts with the same name.
When you have the bank connection established, take a look at this article: Categorise transactions in QuickBooks Self-Employed. Both steps for a browser and a mobile device are in this article, for your reference.
Post a reply in the comments below if you have other concerns with your online bank connection in QBSE. I'll be sure to get back to you.
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