Why don't custom fields display when I download a report to Excel?

Let's perform some troubleshooting steps to help ensure you can export your report with custom fields in QuickBooks Online (QBO), Gerald.

First, since the custom fields display correctly when generating the report in QBO, I recommend checking and ensuring that your Excel is fully up to date, as outdated versions might cause display issues with exported data.

If Excel is updated and the issue persists, we can proceed to clearing your browser cache and cookies. Browser cache or temporary files may have interfered with the export process, causing the data not to export properly.

Feel free to click the Reply button below if you have further questions.