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mitchgendron29
February 2, 2020
Question

Can't see the writing in options. seems as though dark mode is set.

  • February 2, 2020
  • 2 replies
  • 5 views
No text available

2 replies

L
LauraAB
Level 8
February 3, 2020

Hello mitchgendron29,

 

I'm here to help you with bringing your QuickBooks Self-Employed account back into the light. It's important that you're able to see the information you're inputting, so I want to make sure you get this sorted out as quickly as possible so you can get back to work. To do that, we'll need more details about exactly what you're seeing. For that reason, I'd like you to get in touch with the QuickBooks Self-Employed team.

 

Once an agent learns more, they'll be able to walk you through troubleshooting to help sort this out. Contacting QuickBooks Self-Employed support is easy and there are two options: you can use the Assistant bot feature to ask questions and it'll give you answers, or you can request to talk to a human in that same feature. Learn more here: Contact QuickBooks Self-Employed Support

 

All the best to you!

S
shanepikelin
February 11, 2020

Same issue here. It seems they added support for dark mode in the self employed app. But did it really poorly. It's very hard to see any text in the app if your phone is on dark mode. I don't want to have to change dark mode on my phone back and forth just when I use quickbooks. 

 

All they need to do is add the option to enable or disable dark mode for the self employed app!

L
LauraAB
Level 8
February 11, 2020

Hey there, shanepikelin,

 

Thanks for chiming in on this thread! It sounds like you mean you've got dark mode enabled on your phone and now that's affecting the app. Like the original poster, I recommend getting in touch with support to see if this is working as designed or something we need to look into. I want to make sure you're able to use the program without these kinds of roadblocks.

 

Whether this is what's happening or not, you have an interesting idea about switching modes like that! You can also leave feedback through the Assistant tool in product. Simply type and send "Feedback" into the chat window and then follow the prompts.

 

Enjoy your day.

S
shanepikelin
February 11, 2020

Well I literally just figured it out! Pretty silly but..

If you open the QB assitant, the button in the bottom right of the app.

When your in the chat, you hit the 3 dots in the top right and the option is there to enable or disable dark mode!

 

Problem solved! Now they just have to move that setting to somewhere everyone can see it from like in the settings menu!

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