For the online version, I've been getting "Something's not right" and then it's forcing me to change my password. It's happened a few times. I don't understand why.

Hi there, 

It's important you're able to use the program without issues. I'll be happy to give you a hand with this. 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link.