Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
October 8, 2025
Question

I understand that when you open your client’s company from your accountant account, the accountant bar is not appearing

  • October 8, 2025
  • 1 reply
  • 2 views

when i open my client’s company from my accountant account, the accountant bar is not appearing

1 reply

Level 10
October 8, 2025

The issue you're experiencing with the Accountant bar not appearing when accessing your client's company through your QuickBooks Online Accountant (QBOA) account might be related to your web browser, Shahid. We know a couple of quick troubleshooting steps to get this resolved.

 

Let's start our troubleshooting by refreshing your browser. This helps ensure you're accessing the most updated version of QuickBooks and can resolve potential issues. For your reference, please see the screenshot below.

 

 

If this accessibility error continues, you can consider using other supported browsers. Additionally, signing out of your QBOA account, signing back in, and then reopening your client's company will also help resolve this minor browser-related problem.

 

If you have any other concerns, please feel free to reply here. We’re always happy to assist.