Thanks for reaching out here. It's important that your QuickBooks Online Accountant firm is listed as 'Your books' and not that of a client. In this situation, I suggest contacting us so we can work with you directly outside of Community and ensure you're back to business as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Please feel free to reach back out any time you have other questions. We'd be happy to help!
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