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capitolhilldelivery
July 1, 2025
Question

my QuickBooks Payments service was cancelled am i able to renew it?

  • July 1, 2025
  • 1 reply
  • 0 views

i did not complete the FINTRACK in time

1 reply

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
July 1, 2025

Yes, you can still renew your QuickBooks Payments account, @capitolhilldelivery. However, you'll need to contact our live support team to help you do this. 

 

Here's how: 

 

  1. Go to the Help tab at the top near the right side.
  2. From the QuickBooks Assistant, enter your topic.
  3. Pick Contact us.
  4. Choose Callback and click the Have us call you button.
  5. Fill out the contact form. Someone will call you in the timeframe stated on the contact form. Callbacks are available Monday to Friday 9 AM to 6 PM ET.

 

Once your account is reactivated, ensure to comply with the requirements for FINTRAC to avoid canceling your it again.

 

Moreover, to learn  if your company is fully compliant with FINTRAC after submitting the requirements, you can visit this article: What you need to know about FINTRAC.

 

Feel free to return here for additional questions about FINTRAC compliance or any payments-related concerns. 

K
Kathy166
July 1, 2025

I have submitted my documents required to update quickbooks for the direct deposit for payroll

EduardA
EduardAQuickBooks Team
QuickBooks Team
July 1, 2025

Once your submission is completed in QuickBooks Online, a confirmation window will appear to verify its success, @Kathy166.

 

You may also receive a follow-up email to verify the submitted information or confirm compliance.

 

For more details, please refer to the How will I know that my documents have been successfully uploaded? section in this article: What you need to know about FINTRAC. Also, the How long will the process take? section might be helpful, whether you're an existing user or a new signup to Payments.

 

Once your concern is resolved, consider checking out these resources for future reference regarding direct deposit for payroll:

 

 

If you have further questions about your submitted documents or with direct deposit in QuickBooks, feel free to leave a comment here in the Community.

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