When I try to login via my computer to QBO online using my email, password and code sent to my cell, I get the error “sorry, incorrect credentials”. Why?

Hi Lwitty,

It's important you're able to log into account using your computer. QuickBooks is designed to help you streamline your work using the amazing features in the program. I'll be happy to assist you so you're on the right track with managing your work with peace of mind. 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

I'll be one message away in case you need further assistance.