Why am I unable to add a new user? My current package allows 3 users, I have 2, was adding one. It keeps giving me an error, that I try later over a week now.

Forum|Forum|2 years ago
June 10, 2024
1 reply
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QuickBooks Online

JamesM4

Level 6

Hello cmaingi,

Thanks for reaching out to us here. Rest assured, I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy.

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. To learn more about usage limits, check out the following article: Learn about usage limits in QuickBooks Online.

I'll be one message away in case you need further assistance.

cmaingiAuthor

Hi JamesM4,

Thank you for your response. I have cleared the cache and used an incognito window, and I am still unable to add a new user.

**There was an issue with your invitation. Try sending it again.**

BR,

Trish_T

QuickBooks Team

Hi cmaingi,

Receiving an error when sending an invitation to your QuickBooks Online account, is concerning. However, this has been reported by other users, so you're not alone. I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to add you to the list of affected users, so you'll receive an email notification when it's been resolved.

If you have any other questions, feel free to reach out again. We would be glad to help!

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