Why was my billing and subscription suspended?

Hello myersheather, 

Thanks for reaching out to us here. I'll be glad to guide you in the right direction so you can get to the bottom of why the billing is suspended. 

One of the main causes for account suspension is non-payment. An expired credit card can cause the non-payment issue resulting to the subscription being suspended. I recommend double-checking with your billing payments to make sure they're up to par. Resolving subscription payment issues will help lift the suspension from the account. Here's a helpful article with more info on: What to do if your QuickBooks Online account gets suspended. 

You're welcome to ask other questions in the comments below. I'm here to assist.