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September 16, 2025
Question

You saidHey im having trouble making a new invoice, it says thw name already exists. I have used the same name before and its fine, I did try changing thing

  • September 16, 2025
  • 1 reply
  • 1 view

You said Hey im having trouble making a new invoice, it says thw name already exists. I have used the same name before and its fine, I did try changing things but it won't let me

1 reply

QuickBooks Team
September 16, 2025

Welcome to the Community forum, @Dc-99. To best address the error message when creating a new invoice in QuickBooks Online (QBO), I'd like to collect some additional details first.

 

Are you creating a new invoice for a new customer? Is the message referring to the customer's name? Any additional details would help me provide a more accurate solution.

 

Moving on, the program aims to maintain accurate and organized records by preventing duplicate entries. If you need to enter the same name, consider adding a bit of variation. For example, instead of using John Smith twice, you may want to use John Smith (A) or John Smith* so the system accepts it.

 

Yet, if you've already tried these steps but the issue persists, I suggest logging into QuickBooks using a private or incognito browser and attempting to create the invoice there. If the problem continues, please don't hesitate to contact our Live Support team for further assistance.

 

These suggestions should help you resolve the issue in creating new QuickBooks invoices. This forum remains open if you encounter problems, and I'm here to ensure QuickBooks works seamlessly for you.