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September 29, 2025
Question

Account setup and Maintenance: Account on Hold

  • September 29, 2025
  • 1 reply
  • 3 views

I have been facing "Account setup and Maintenance: Account on Hold" issue from 4 week. I have upload all requested documents, still no update on Hold. How to get this issue resolved ASAP?

1 reply

cody_a
Community Manager
September 30, 2025

@accounts626 We understand how frustrating it is to have your account on hold, especially after you've already provided the requested documents. For an issue like this, which requires a specific review of your account, the most effective solution is to contact us directly. Our experts can look into the status of your documents and help get your account back on track as quickly as possible.

 

For more information, check out this resource: Resolve an urgent issue with your payroll account.

 

Feel free to come back to the Community if you have any other questions in the meantime.