Question
Accountant complaining about Quickbooks: No resolution, may seek legal advice
Dear Quickbooks,
We have 161 entries in 2022 in our accounts of which about 90 were misaligned. At this stage, my team has had to spend about 30 hours fixing your Quickbook bookkeeping mistakes. We have paid for your service which has caused us numerous delays, 30 hours+ of time, and still at this point despite numerous calls to the Help Desk and emails with your colleagues, the issue is not resolved.
We may seek legal action as this is insane. To have to redo the bookkeeping for about 50% of the accounts due to Intuit's bookkeeping service, and at this stage, we still cannot get a response for your team to "resolve the issue".
Gabriel, CEO