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June 19, 2021
Question

All revenue data prior to May 2021 has disappeared from my Profit and Loss reports. Does know why this would happen and how to recover?

  • June 19, 2021
  • 1 reply
  • 2 views
No text available

1 reply

Adrian_A
Level 8
June 19, 2021

Let's try running the report on an incognito window,  tombirch.

 

There are times that an issue like this occurs when the system encounter a browser-related concerns. We can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, we can go back to a regular browser and clear its cache. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

 

Additionally, here are some resources you can use in managing your reports in QuickBooks Online (QBO): 

 

Let me know how it goes adding a comment down below. I'm always here to help you. Keep safe!