Apply a Statement Credit for a purchase from the Customer

Forum|Forum|11 months ago
July 10, 2025
1 reply
8 views

A statement is sent weekly to a customer for daily purchases. I recently purchased item from the customer for resale in my business and the customer wants me to issue a credit on the weekly statement. Please help with the correct entries for QuickBooks Online. I have an expense category for this item, but it doesn't pop up for the credit memo. Do I have to create some type of category in the Products/Service? I do not want to track inventory in QBO because it is tracked in my retail POS.

QuickBooks Online

Rainflurry

Level 11

@pbb2

Credit memos require a product or service, not just an expense account. Create a service or non-inventory product, and under 'Income account' on the product set-up screen, select that expense account. Then, add that product/service to the credit memo. That credit memo will then show as a reduction in the balance due on the customer's statement.

pbb2Author

@Rainflurry Thank you, I will give that a try!!

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