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R
rogerwcash
November 1, 2022
Question

Business snapshot fails to open

  • November 1, 2022
  • 1 reply
  • 7 views
business snapshot fails to open in the report program

1 reply

A
AbegailS_
Level 6
November 1, 2022

I'm here to lend a hand so that you can get back to work,  @rogerwcash.

 

There are times when an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

 

You can start off by logging into QuickBooks using a private browser. you can use these keyboard shortcuts to open one: 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works, you need to clear your browser’s cache. Here’s an article to help you with the process: How do I clear my browser cache and temporary Internet files?

 

After clearing the cache, make sure to restart your browser for changes to take effect. To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

 

For future use, see this guide about handling reports in QBO: Customize reports in QuickBooks Online.

 

Get back to me if you have additional questions about running the Business snapshot report. I'll be around to answer.

L
LonnieH1
September 27, 2023

This private browser option did not work.  Please advise further 

J
JuliaMikkaelaQ
Level 2
September 27, 2023

Thank you for following the steps provided by my colleague, @LonnieH1.

 

Upon checking, there is an ongoing investigation (INV-92275) about the Business Snapshot report issue. Our product engineers have been notified and are now working on fixing this. I recommend contacting our support team, so you'll be added to the list of affected users. An email notification will be sent to you once a solution is available. Here are the steps to contact us:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help (?).
  3. Select either tab to get started:
      • Assistant tab and type Talk to a human. 
      • Search the tab and click on Contact Us to connect with a support expert. You can choose how you want to reach us via phone or chat.

 

Please be guided that for Plus, Essentials, and Simple Start subscriptions, support will be available M-F 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. For Advanced, you can contact the support any time and any day.

 

In the meantime, we can check this article if you need help managing your subscription for QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online.

 

We appreciate your patience while we're still looking for a solution to fix this issue. Feel free to reach us back here in the Community if you still have other concerns. We will gladly assist you.

 


 

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