Welcome to the Community, Johnson. If you purchased your product within 60 days and it is an annual subscription, you are eligible for Intuit's 60-Day Money Back Guarantee. However, refunds are not available in the following cases: Monthly subscriptions to QuickBooks (only annual subscriptions qualify for refunds).Resource guides, educational or lab packs, or bulk software orders.Purchases made outside the United States.Renewals for subscriptions (refunds only apply to new purchases).Purchases made through mobile app stores (Google Play or Apple’s App Store). For these, you’ll need to request a refund directly through the app store. If you meet the requirements above, you can easily request a refund by completing the request form through this link: Request a refund for your product. Please note that shipping and handling costs are non-refundable. For further questions, leave a message below by clicking the Reply button.

Question

Can I receive a refund for a subscription to quickbooks without hassle.

Forum|Forum|5 months ago
January 29, 2026
1 reply
14 views

No text available

QuickBooks Solopreneur

J

Jane_M

QuickBooks Team

Welcome to the Community, Johnson.

If you purchased your product within 60 days and it is an annual subscription, you are eligible for Intuit's 60-Day Money Back Guarantee.

However, refunds are not available in the following cases:

Monthly subscriptions to QuickBooks (only annual subscriptions qualify for refunds).
Resource guides, educational or lab packs, or bulk software orders.
Purchases made outside the United States.
Renewals for subscriptions (refunds only apply to new purchases).
Purchases made through mobile app stores (Google Play or Apple’s App Store). For these, you’ll need to request a refund directly through the app store.

If you meet the requirements above, you can easily request a refund by completing the request form through this link: Request a refund for your product.

Please note that shipping and handling costs are non-refundable.

For further questions, leave a message below by clicking the Reply button.

M

mbelshe

Help me please!! I am retiring and my daughter is taking over the books. I have had an annual subscription for Quickbooks Desktop for many years, which renewed on May 4, 2026 before I could cancel it. We have had a new monthly Quickbooks On-line for the past several months that my daughter will be using going forward. I don't need my desktop version....can you please help me with a refund of the $1120.25. We both wrongly assumed that it would automatically cancel when we purchased the on-line version with the same company ID. Thank you.

Company ID: [removed]

Belshe Ranch Inc.

[name removed] [phone number removed]

[email address removed]

J

Joemar_B

QuickBooks Team

I completely understand seeing a $1,120.25 charge on your statement can be a surprise, but the good news is that you are eligible to get that full amount refunded.

Since the renewal just happened on May 4, you are well within Intuit’s 60-Day Money-Back Guarantee window for QuickBooks Desktop. To get your money back, fill out the Intuit Refund Request form online.

Alternatively, you can Contact QuickBooks Desktop Support to process the refund.

For further guidance, check out this article: Request a refund for your product.

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.

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