Can someone explain why I receive a $20 fee for receiving a payment?

When receiving payments through QuickBooks Payments, please note that processing fees will apply depending on the payment method used, pioneerpropertym.

If a transaction was via ACH (Bank Transfer), there will be a 1% fee of the total amount. For Cards & digital wallets (such as credit/debit cards), the fee will be 2.99%, and for Keyed-in cards, it will be 3.5% per transaction.

For more details about the payment fees and rates, check out this link: Standard Payment Fees and Rates.

You can also request a rate review for your company to get a discounted rate when processing transactions. To learn more about the requirements and eligibility, please refer to this article: Request a rate review of QuickBooks Payments discount fees.

For further assistance with online customer payments, I recommend reviewing this article: Find out when QuickBooks Payments deposits customer payments.

If you have any other questions or concerns related to receiving and managing customer payments in QuickBooks, please don't hesitate to let us know.