Question

Can someone help with connecting quickbooks with an app? The "Apps" menu in Quickbooks does not work.

Forum|Forum|2 years ago
March 16, 2024
1 reply
8 views

I receive a message that says "Sorry page is not available"

QuickBooks Online

QuickBooks Team

Hello there, Theresa. I understand the importance of seamless application integration with QuickBooks Online (QBO). I'm here to help you resolve this issue as soon as possible.

The error message you encountered on the Apps menu could be a problem between your computer and the QBO servers. QuickBooks may sometimes exhibit strange behavior or experience performance issues caused by browser problems.

To fix this, you can try logging in to your QBO account using a private browser as it ignores websites from using cookies and doesn’t record any history and data. Use these shortcut keys on your keyboard to access incognito mode:

Safari: Control + Option + P
Google Chrome: Press Ctrl + Shift + N
Firefox or Internet Explorer: Ctrl + Shift + P

Once logged in, connect the app again. If this works, clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

Moreover, you can easily disconnect an app in QBO or update their subscription in the Apps menu. It'll help you ensure the list of connected software is always up to date.

Please feel free to return to this post if you need further assistance in connecting your apps in QuickBooks Online. I'm available to provide you with additional help. Stay safe.

T

theresa-mackinnoAuthor

This does not work.

I initially was trying to connect a new software to Quickbooks to load our clients data from Quickbooks to this new software. I have cleared cache. I click a link WITHIN the new software that brings me to the quickbooks login. I go through the login in process with user name and password. It then tries to make the connection between Quickbooks and our new software and I receive an error message from Quickbooks that says the following:

Uh oh, there's a connection problem

Sorry but the app didn't connect. Please try again later, or contact customer support (live link) for help.

Clicking that live link doesn't help.

I went to Quickbooks and tried the "APPS" option on the left menu and that is when I received the message "Sorry this page is unavailable or and old link that may not be available anymore".

Thoughts?

J

JamaicaA

QuickBooks Team

I appreciate you for doing some troubleshooting to resolve the error you encountered, theresa. I'll walk you through our experts to ensure you can connect an app to QuickBooks seamlessly.

Sometimes, you may encounter problems accessing an app's features due to server-side issues experienced by the app's service provider. Technical difficulties or maintenance work on the app itself can also impede its functionality. Since you're experiencing integration issues with a third-party app, I suggest reposting your question to the Intuit Developer's Community.

While we can assist you with questions related to QuickBooks and other applications, our developers are the best source for resolving integration issues. I'll show you how:

Go to the Intuit Developer website.
Choose the QuickBooks product under What do you need help with?
Select the Ask a Question.
Log in to your existing Intuit Developer Account or create a new one.
Enter your concern, then click Ask.

Feel free to visit our Help articles page to seek sources that will guide you in performing any QuickBooks tasks. Just choose a topic or type a keyword of your concern on the search bar. The system will show related articles to help you.

If you still like to contact our Support Team, please note our operating hours so you can contact us at your convenience. If you can't reach us using your account, refer to this article for other ways: QuickBooks Online Support.

Be rest assured that our Developers will help you. Don't hesitate to post here again if you have any other questions about projects. I'm always here to help. Keep safe.

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