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September 4, 2025
Question

can you help me with the subscription, i cant make a payment.

  • September 4, 2025
  • 2 replies
  • 4 views
No text available

2 replies

QuickBooks Team
September 4, 2025

To address the payment issue you're encountering, you'll need to perform some initial troubleshooting steps, @kurniaekuiti.

 

Please ensure your billing address does not include special characters, all fields (including the postal code) are completed, and the billing address matches the one on your card. If you continue to experience issues, try again later, use a different card, or consider opting for a digital card to complete your payment.

 

If you're still having trouble with your payment, please contact our live phone support for further assistance.

 

Here's how to get in touch with them:

 

  1. Open the Help panel.
  2. Go to the Search tab and enter keywords like "contact support" for answers.
  3. Click on Contact Us.
  4. Choose either Chat or Callback to connect with an expert.

 

Our live support team is available Monday to Friday6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT.

 

If you ever have other concerns about QuickBooks, please leave a reply. We’re available 24/7.

SIAB
Level 2
September 4, 2025

@kurniaekuiti 

What payment? to your vendor or from your customer?