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February 23, 2022
Question

Can you please explain why Quickbooks took 2 months to finalize the payment plan and place a $2000 hold on the account?

  • February 23, 2022
  • 1 reply
  • 1 view
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1 reply

JessT
Moderator
February 23, 2022

Hi user66160,

 

I'd be asking the same thing if I were in your position. Let me share insights about this.

 

When you're new to QuickBooks payments, your account is closely monitored as you build it up. In some cases, the QuickBooks Payments team may require more documents about your business and finances. I'm unable to discuss the methods they do here in the Community for security reasons. Please refer to this article: Why are my funds on hold.

 

You can contact our QuickBooks Payments Support about this, but I cannot guarantee that they will discuss in detail the things they did with your account.

 

If there's anything that I can help you with, feel free to comment below.