Cancel the subscription

Hello, @jennphillips.

Since this is an open forum page, I recommend for you to contact our support team since they have the necessary tools to pull up your account and can cancel your subscription

To contact our support team, here's how:

1. Log in to your QuickBooks Online.
2. Go to the Help icon.
3. Select  Contact us then enter a description of your issue on the box.
4. Choose Messaging.

Please check out our support hours and contact us at the time available to you.