Got the free trial and wasn’t free

To get a better understanding of your charges, you can use the Intuit Charge Lookup tool, Kaito.

You can access it here: Understand Intuit charges on your credit card or bank statement.

A common reason for a charge after a free trial is that the trial period has ended. If the subscription is not canceled before the trial expires, it will automatically renew, and you will be charged for the next billing cycle.

If you require personalized assistance, our live support team can securely access your account details and investigate specific transactions.

Here's how you can reach them:

1. Go to the Help icon in the top right-hand corner.
2. You can use the QB Assistant by entering your question or topic, or select Search, open an article, and then press the Contact Us button.
3. Select a topic or enter your question in the box and hit Continue.
4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

To check their availability, refer to this article: Get help with QuickBooks products and services.

If you have any questions, please don't hesitate to reach out again.