Hello, why did my bookkeeping fees increased from May 2024 to Jan 2025 from $300/mon. to $500/mon.? Also, what is the May 20th $500 invoice for? is it a fee or refund?

Thank you for reaching out to the QuickBooks Community, Suzzane74. Understanding updates to fees and invoices is essential, and we are here to help.

Your bookkeeping fees may have changed due to updates in your service plan or subscription. These updates are communicated via email, so we recommend checking your inbox, including your spam or junk folders, for any notifications from QuickBooks.

Regarding the May 20th $500 invoice, it is unclear based on the information provided whether this represents a fee or a refund. Since this is a public forum, we are unable to access your account details to give you a definitive answer.

For more precise and secure assistance, we recommend contacting the QuickBooks phone support team. Our team can review your account thoroughly and provide accurate information regarding your billing and transactions.

Here’s how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.
   

You can check out this article to learn when to contact them: Get help with QuickBooks products and services.

If you have any further questions or require additional assistance, please add a comment below. We are here to assist you.