Hi, Our Customer says they sent an invite for QuickBooks Business Network but I dont see It I cant connect woth them

When using the QuickBooks Business Network, your customer has the option to make their business visible or hidden within the database, Yuliia. The business visibility is set to Off by default.

Here's how they can update their network visibility settings:

1. Log in to their QuickBooks Online account.
2. From the Dashboard, select Settings (gear icon) in the upper-right corner.
3. Click on Account and settings, then go to the Advanced tab.
4. In the Business Network section, select Edit.
5. Toggle the Allow members to find me option on.
6. Click Save, then Done.

After that, you can already search your customer's business and accept their invitation. Please note that you can only view and connect with other QuickBooks Business Network members who are located in your geographic area. For more information about the QuickBooks Business Network, visit the following links:

• Manage your connections and visibility in the QuickBooks Business Network
• Everything you need to know about the Intuit QuickBooks Business Network

Don't hesitate to reach out if you need further assistance or have any additional questions.

Hi Yuliia,

Just checking in to see if the solution we shared worked for you.

Please let us know if everything is now working smoothly or if you're still experiencing any challenges.

We’ll be glad to assist further if needed.

Hey Yulia-Kavas! Thanks for the update, and I appreciate your efforts. Could you have the customer delete and resend the invite and ensure the email address is correct? And on your end, could you ensure you are not logged into any other Intuit products before accepting the invite? 

I will be looking out for your update! See you in a few.