Question

How can I change my phone when I no longer have the phone in my account

Forum|Forum|3 years ago
October 15, 2022
1 reply
48 views

How can I change my phone number when I no longer have the number in my account

QuickBooks Online

JessT

Moderator

Hi bluewolf0921!

Here's how you can change the phone number that is associated to your Intuit account and login credentials.

Go here and sign in to your account
Select Sign in & security
Select Phone, then select Change next to the phone number you want to update
Enter the new phone number and enter your password
Select Save
You can then verify your new number with either a text message or voice call

If you need help along the way, please don't hesitate to go back to this thread.

K

kfraser71088

When I use this method to try and change the phone number on my account, it wants to send a code to my old number which I no longer have access to. How can I update my phone number without it trying to send a code to the old number?

R

Rea_M

Level 10

We appreciate you performing the steps shared by my colleague above to update your QuickBooks account's phone number, kfraser71088, and we can see the urgency of getting this resolved. Let me route you to the best help available.

Since the resolution provided wasn't able to let you change your phone number and fix your issue, we recommend contacting our Customer Care team to address this for you. Here's how:

Sign in to your QuickBooks Online company.
Go to Help (?).
Select either tab to get started:

Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Once everything is all set, you may want to manage your QuickBooks subscription (update the card on file, change the plan, or view billing history). To guide you in completing the process, please see this article: Manage billing, payment, and subscription info in QuickBooks Online.

If you have any other concerns about managing your business and Intuit account information, please feel free to let us know in the Reply section below. We in the Community are here to assist you.

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