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lindak1119
Level 7
February 14, 2019
Solved

How can I change the master admin on our account?

  • February 14, 2019
  • 108 replies
  • 806 views
No text available
    Best answer by David-212915

    Welcome to the Community, @lindak1119. Allow me to help you with changing the Master Admin on your account.

     

    Here's how the Master Administrator when logged into QuickBooks Online can transfer right to an existing Company Administrator: 

     

    1. Click the Gear icon.
    2. Select Manage Users.
    3. Click the drop-down arrow in the Action column and choose Make master admin.
    4. Select Make master admin on the pop-up that appears.
    5. An invitation email will then be sent to the user to accept the role. 

     

    I recommend the following article for additional information on this process, such as the basics of transferring this role: How to Transfer The Role of Master Administrator.

     

    Should you have any questions about transferring roles or anything else, I'm just a click away. Cheering you to continued success.
     

    108 replies

    Show previous replies
    A
    agrofuel95
    May 4, 2026

    We need desktop

    R
    Raldwin_DQuickBooks Team
    QuickBooks Team
    May 4, 2026

    If you’re able to contact the Primary Admin, they can transfer the role to another user directly within QuickBooks Desktop (QBDT) or via a web browser.

    To transfer the role using the software, follow these steps:
     

    1. Go to Company, then select My Company.
    2. Click Manage Your Account.
    3. Log in with the Primary Admin’s Intuit Account credentials.
    4. Scroll down to the Primary Contact section and select Change.
    5. Select the new primary contact from the list.
      Note: If the user isn't listed, the admin should invite or add the user. The user should accept the invite to change the primary contact on the account.
    6. Hit Save and Close.
       

    To transfer the role using the web browser, sign in to https://camps.intuit.com with the Primary Admin credentials. Scroll down to the Primary Contact section and click Change. Select the new primary contact from the list on the account, then hit Save and Close.
     

    If the Primary Admin account is inaccessible, you can submit a request to be the Primary Admin or contact. In this case, you’ll need to provide proof that you either own the business or have been granted permission to become the Primary Admin.
     

    Let us know if you have additional questions by leaving a reply below.

    C
    Cbarron65
    June 17, 2026

    My question is,  we let go of the person who is set up as Primary Admin, and we have no way of changing his role.  I am the Company Admin, and it will not allow me to change it.  We fired our Primary Admin, so how can I get around this?  QuickBooks support is no help at all.

    S
    SashaCMCModerator
    Moderator
    June 17, 2026

    Thank you for reaching out to the QuickBooks Community, Cbarron65! I'm sorry about the circumstances but I will love to help! You would need to fill out a Business Change Request form which I have linked below. Here's how:

     

    1. Fill out the Official Form: Access Intuit's Business Change Request form.
    2. Submit Verification: You will need to provide documentation proving that you own the business or are authorized to take over the account (e.g., a driver's license, business registration, or Articles of Organization)

     

    Once this is completed, we'll review your case as soon as possible. Once the review is complete, you’ll receive an update via email with the status of your request. Wait for an email from no_response@intuit.com. However, you can check the status of your request at any time. For more information, please feel free to review this article which includes frequently asked questions. 

     

    Let me know if you have any further concerns or questions! My team and I are here to assist! 

    SIAB
    SIAB
    Level 2
    June 22, 2026

     

    Last resort, you can purchase a 3rd party service to migrate your data to a new QBO account.

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