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S
Sggrooming
September 30, 2024
Question

How can I get the Android app to stop getting stuck on the initial loading company data page when I first open the app?

  • September 30, 2024
  • 1 reply
  • 2 views
It's been an issue on all mine and my employees' Android phones. It will load for literal hours then randomly work then revert back to unusable. We have all tried clearing data and reinstalling.

1 reply

C
continea
Level 5
September 30, 2024

Welcome to the QuickBooks Community Sggrooming!

 

I appreciate you clearing data and reinstalling the app as the first steps! Let's try these troubleshooting steps below to resolve the issue:

 

  1. Reset the app's data (QuickBooks Settings > Refresh Data)
  2. Check for app updates.
  3. Log out and back in.
  4. Reboot the phone/tablet.
  5. Test a different Wi-Fi or mobile network.
  6. Check for Android updates.

 

Let me know if you still have an issue! I will be around to assist further! See you soon. 

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