Solved

How can I turn off AI in quickbooks

Forum|Forum|1 year ago
May 14, 2025
19 replies
760 views

it's intrusive and I don't use it.

QuickBooks Online

Best answer by cody_a

I hear your frustration @DRPsteve, and I want to be direct about how this works so you can make the best decision for your business.

The most important thing to know is that while Intuit AI is integrated into the layout, you remain the supervisor. It functions as a digital teammate working behind the scenes to surface "grunt work"—like matching receipts or drafting reminders, so you don't have to hunt through menus.

Intuit AI was designed with a "Human-in-the-Loop" principle to ensure you stay in control:

Nothing happens without you: It will not post, send, or pay anything without your explicit permission.
Full Transparency: You will always see exactly what the AI did and why.
Your Data is Yours: Your core data and workflows haven't changed; the AI simply brings "Needs Review" items to your attention in the Business Feed to save you time.

While the option to revert to the old layout is not available, we're committed to making this transition work for your specific workflow. I’d recommend trying the Business Feed for a few more days to see if having those tasks surfaced for you actually reduces your manual workload.

If there’s a specific part of the new experience that’s getting in your way, please let me know. I’m here to help you navigate it.

FishingForAnswers

Level 4

@Barbara-Bales I may have some terrible news to share.

J

Janet Mc

Barbara, I hate it too. It takes up a ridiculous amount of my laptop screen while hiding pertinent tabs. And it serves absolutely no purpose. I am really angry that turning off AI is not an option. If a QuickBooks user is so incapable of entering data without AI, they shouldn't be doing it. I plan to continue to complain to Intuit at every opportunity. Unfortunately, my time is valuable and complaining to Intuit just wastes it.

G

gwain

I cannot agree more. My blood pressure shoots up every time AI appears. There needs to be an easy way to turn the feature off.

Q

quiltyja

Same here! Really pissed off that I'm going back in and unreconciling non-paid invoices (not in bank account from customer) each month. I think AI is thinking it's paid based on the borrowing mechanism, then failing to keep the invoice as un-paid, sending the customer reminders of payments. I just had this happen with 5 invoices this month that aren't paid but was automatically set to paid...FRUSTRATING!!! Turn off AI, it's not tracking correctly against bank transactions and invoices!!!!

J

jsg123

Your AI tools are absolutely terrible. It is now doing its own thing with deposits and half the time it is wrong. This should be an option not forced. The more you fix the worse you make QBO. You had a good product and every month you do some update that makes it worse. Your sales tax reports are unreliable, your AI miscodes transactions and we can't stop it, your new reports look terrible and don't update when you make a change, and half the time we get errors that you can't run a report right now but come back later. What a shame that you took a trusted product and ruined it.

S

schroeder2

It looks like QBO rolled out a whole new level of AI this morning that is going to cost me several hours to figure out how to turn off certain functions and how to perform the most basic tasks that I could do so easily yesterday.

J

JoelES

QuickBooks Team

The new AI features may adjust navigation, but your workflow stays the same, @schroeder2. I'll outline their benefits and guide you on basic tasks to help you get comfortable.

QuickBooks now includes AI features like Intuit Intelligence to automate data entry, highlight trends, and provide answers using natural language, saving time on bookkeeping. The software remains flexible, letting you work in your preferred way.

Additionally, it simplifies tasks with AI capabilities such as invoicing, which you can access directly from the +Create button, as well as bank reconciliations, expense categorization, and cash flow forecasting. These features reduce manual work and expedite the month-end closing process.

While there isn't an option to permanently disable the AI features, you can easily minimize or disregard these new elements if you wish.

You can also utilize this helpful article regarding the AI features: Overview of Intuit AI in QuickBooks Online.

Please let us know if you require any additional assistance with this matter. We'll be around to help.

B

budgetkeeper

I would also like to turn off the AI. Every time I log in the chat window opens up and interferes with my work. It is driving me absolutely bonkers. Very intrusive and annoying. I really wish the developers would read this and make it so we can turn it off!

D

DRPsteve

This is the top result for this question on Google. So hopefully someone at intuit actually reads it.

My next google search is "quickbooks alternatives" and once I decide on one, I'll be moving my company somewhere else.

Not being able to turn off AI is unacceptable

cody_a

Answer

Community Manager

I hear your frustration @DRPsteve, and I want to be direct about how this works so you can make the best decision for your business.

The most important thing to know is that while Intuit AI is integrated into the layout, you remain the supervisor. It functions as a digital teammate working behind the scenes to surface "grunt work"—like matching receipts or drafting reminders, so you don't have to hunt through menus.

Intuit AI was designed with a "Human-in-the-Loop" principle to ensure you stay in control:

Nothing happens without you: It will not post, send, or pay anything without your explicit permission.
Full Transparency: You will always see exactly what the AI did and why.
Your Data is Yours: Your core data and workflows haven't changed; the AI simply brings "Needs Review" items to your attention in the Business Feed to save you time.

While the option to revert to the old layout is not available, we're committed to making this transition work for your specific workflow. I’d recommend trying the Business Feed for a few more days to see if having those tasks surfaced for you actually reduces your manual workload.

If there’s a specific part of the new experience that’s getting in your way, please let me know. I’m here to help you navigate it.

D

DRPsteve

You fundamentally misunderstand the issues we have with AI

I don't care if "I remain the supervisor". I would rather chisel my books into stone tablets than use a company that won't let me disable AI.

1. Data- you can swear up and down all you want that you won't share our data. We don't believe you. Even if Intuit wasn't involved in several ongoing data breach lawsuits, we would still be raw from countless other websties who have been found to have leaked our data or lost it to hackers over the years. If you are going to open up our books to your "AI", you need to allow us to disable it as well. It is basic privacy, and not allowing us to do so is disrespectful and shows that we are the product, not the client.

2. UI: I want to do manual, human tasks. I do not ever want myself or any of my employees to ever use AI, even accidentally. And forcing more and more of our UI to be taken up with pop-ups and windows and taskbars and tooltips, etc that push "AI" only increases the odds that someone here will use it by mistake. I need to be able to turn it off.

tldr: AI is untrustworthy, faulty, and at best a future-tech. It is not ready to be introduced to my company's workflow, and if I cannot disable it, I no longer trust the company forcing it down my throat. If you are ok losing everyone who agrees with me, keep it up. But I think you'll find there are more of us than you anticipate.

You think you're going to gain adopters by not allowing us to disable it. I guarantee you will lose more clients than you convert to AI. And even if you lose 1, that should be enough for you to let me disable and "optional" feature. If not, then I'm not really "remaining the supervisor" am I?

A

AAMaui

New Member

Really unhappy how Intuit is imposing AI on those of use who choose to resist. If there is no option to turn off AI, we will be looking for another accounting platform.

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