How do I contact customer service? There is no way to click on chat or call only ask community. Who else thinks quickbooks is awful?

The availability to click the Chat or Call depends on the support hours, Brandyh. I'll provide further details on this matter.

To start with, you mentioned being charged a transfer fee on an invoice that was paid directly from a bank account. Are you referring to QuickBooks Payments? If yes, please note that the ACH bank payments have a 1% fee, while payments made with Cards or digital wallets have a 2.99% fee per transaction.

To know more about the rates, you can review this article: Payments rates.

On the other hand, you can also get a clearer explanation of the transfer fee you are receiving and further check regarding this matter. Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Click (?) Help.
3. Select Contact Us to connect to an expert for help.

Please ensure you check their available hours so your concern can be handled promptly.

Feel free to let us know if you require further guidance on this issue by responding below.