how do i deal with an admin who i can get in touch when you needed the most?

You can change the admin user even if the current admin is missing or unreachable for you to resubscribe your QuickBooks Online (QBO) account, Charles.

If you need to transfer the role to yourself, you can request to be a primary admin by sending a request to our account protection team. If the role is to be changed to someone else, have them do the process instead. Here's what to do:

1. Gather documents for your request.
2. Complete the form.
3. Get ready to send your request by completing the form.

Once completed, our dedicated team will promptly review your case, and you'll receive an email update regarding the status of your request. You can check out this article for more details: Request to be the primary admin or contact.

If you require further assistance while making changes to the primary admin user in your account or any QuickBooks-related concern, revisit this post.